Thursday, April 17, 2014

Billing Services:

All water meters are read monthly and bills are generated based on those readings. Meters are read electronically, thus eliminating the possibility of a visual misread.  The fax number for Customer Service and Billing is 770-385-3966.

Current Rates: 

                                                NEWTON COUNTY WATER AND SEWERAGE AUTHORITY
                                                                        Water and Sewer Rates
                                                                          Effective July 1, 2013

GALLONS   WATER   SEWER    TOTAL Larger Meter Size Larger Meter Rates
0 - 3,000  $   17.89  $   22.71  $   40.60 1" $19.58
     4,000  $   24.45  $   30.28  $   54.73 1 1/2" $19.81
     5,000  $   31.01  $   37.85  $   68.86 2" $29.50
     6,000  $   37.57  $   45.42  $   82.99 3" $42.94
     7,000  $   44.13  $   52.99  $   97.12 4" $56.38
     8,000  $   50.69  $   60.56  $ 111.25 6" $83.27
     9,000  $   57.84  $   68.13  $ 125.97 8" $110.15 
   10,000  $   64.99  $   75.70  $ 140.69
   11,000  $   72.14  $   83.27  $ 155.41 Hydrant Meter Usage
   12,000  $   79.29  $   90.84  $ 170.13  $8.43 per thousand gallons 
   13,000  $   86.44  $   98.41  $ 184.85
   14,000  $   93.59  $ 105.98  $ 199.57 Water
   15,000  $ 100.74  $ 113.55  $ 214.29 Single Family Residential
   16,000  $ 107.89  $ 121.12  $ 229.01 Usage (gallons) Rate per 1,000 gallons
   17,000  $ 115.04  $ 128.69  $ 243.73 0-3,000 gallons $5.96 per 1,000
   18,000  $ 122.19  $ 136.26  $ 258.45 4,000-8,000 gallons $6.56 per 1,000
   19,000  $ 129.34  $ 143.83  $ 273.17 9,000-20,000 gallons $7.15 per 1,000
   20,000  $ 136.49  $ 151.40  $ 287.89 Over 20,000 gallons $7.76 per 1,000
   21,000  $ 144.25  $ 158.97  $ 303.22
   22,000  $ 152.01  $ 166.54  $ 318.55 Water
   23,000  $ 159.77  $ 174.11  $ 333.88 Customers other than single family residential
   24,000  $ 167.53  $ 181.68  $ 349.21 $5.37 per thousand gallons after minimum bill 
   25,000  $ 175.29  $ 189.25  $ 364.54
   26,000  $ 183.05  $ 196.82  $ 379.87 Sewer
   27,000  $ 190.81  $ 204.39  $ 395.20 $7.57 per thousand gallons
   28,000  $ 198.57  $ 211.96  $ 410.53  
   29,000  $ 206.33  $ 219.53  $ 425.86
   30,000  $ 214.09  $ 227.10  $ 441.19
Jasper County Rates
3,000 $30.00
$10.00 per thousand thereafter




 

 

Leak Adjustment Policy:
    Download Leak Adjustment Form  

Established April 1, 2008
Updated August 1, 2011*

If a leak occurs on the residence side of the meter (anywhere from the meter to the home, or inside the home itself), a possible leak adjustment can be given. 

Necessary paperwork includes a receipt, or repair bill showing where the leak was fixed accompanied by a Leak Adjustment Request Form that you can find at our office, or on our website.  This paperwork can be forwarded to the Billing Supervisor by way of Customer Service, Mail, or Fax. 

If you fail to provide a repair bill, you will not qualify for a leak adjustment. *

Leak adjustments take a minimum of two months to complete (maybe longer if it is new service and there is no history) and NCWSA only adjusts for the two highest months involved in the leak.

During the period that the account is being reviewed, no penalties will accrue on the account; however, monthly payments are required to keep the account in good standing.

Customers will receive a discounted rate (currently $2.75 per thousand) for any water used over their twelve month average prior to when the leak occurred.

If the leak occurred outside the home and the customer is on county sewer, we will adjust the sewer portion back down to an average (no discounted rate is given).  If the customer is on county sewer and the leak occurred inside the home, no sewer adjustment can be given because that water had to be treated.

Once the leak adjustment has been figured, the adjustment will be applied to the customers account and a letter will be mailed to the customer explaining how much of an adjustment was given.  If the customer is left with a balance he/she will have one month to pay the balance in full without accruing any penalties.  If at the end of that month there is still a balance on the account, it will be subject to accrue penalties.

 

Meter Fees / Additional Services:

Water and Sewerage Fees: Effective Date May 1, 2013 

 Meter Fees:

 Meter Size                                       Water Fees                                                   Sewer  Fees
 ¾” $2,951.00  $3,650.00 (Residential)
 1” $3,082.00            All commercial sewer fees
 2” $3,221.00  Will be calulated by Engineering Division 
Over 2”  Will be calulated by Engineering Division  
Sewer Tap Fee Inspection  $75.00 
Fire Line  $3,780.00  ( All-Meters)  NCWSA does not make sewer taps 











Deposits:

Meter Size                             Homeowner                               Tenants                               Commercial                             Industrial 
¾”  $30.00  $50.00  $150.00  $200.00 
1”  $75.00  $100.00  $200.00  $275.00 
2”  $125.00  $150.00  $350.00  $400.00 
3”  $150.00  $175.00  $400.00  $475.00 
4” & Larger  $175.00  $200.00  $475.00  $500.00 

 








Miscellaneous Fees  Homeowner     Tenant       Commercial     Industrial 
Cut on charge for new customers on existing meters:  $25.00  $30.00  $75.00  $150.00 
Disconnect/Reconnect for customer convenience:  $30.00  $30.00  $60.00  $100.00 
Late charge effective three weeks from billing date:  $8.00  $8.00  $8.00  $8.00 
Final notice charge – Effective 45 days after reading date; Delinquent Notice will be mailed;
Seven day grace period before disconnection of service 
$15.00  $15.00  $40.00  $80.00 
Disconnection Charge for non-payment plus all past due bills, late charges, and final notice:               $50.00  $50.00  $70.00  $135.00 
Restoration of services after normal business hours; emergency situations only  $150.00  $150.00  $240.00  $300.00 
Meter Tampering Fee: First Offense  $300.00  $300.00  $300.00  $300.00 
Meter Tampering Fee: Second Offense  $600.00  $600.00  $600.00  $600.00 

Theft of Water:

At the Authority’s discretion, a complaint will be filed with the Newton County’s Sheriff’s Department.

Penalty for Cross Connection:

A: Applies to any connection not approved or paid for at above charges on Authority’s system and any other water source.

B: Any cost incurred by the Authority in disconnecting and removing a cross connection will be added to the penalty charges as shown above, including any legal fees and or fines incurred by the Authority.

 

 

 Have a swimming pool?

  1. Thinking about filling your swimming pool?
  2. Are you on the Authority’s Sewer?
If you answered yes to both of these questions, you may be eligible for a one-time sewer reduction
adjustment.  In order to be qualified for a reduction in your sewer cost, you will have to meet the
following criteria
:  
  • You must call the office prior to filling your swimming pool
  •  You will need to complete the Sewer Adjustment Request Form and submit it to our Billing Supervisor – you can find the form on our website, or come into the office
  • You will be required to note the size of the pool and how many gallons it holds
  • You will be required to specify whether it is an above ground, or below ground pool
  • You will be required to enter the date you began to fill the pool along with the reading off of the meter
  • You will be required to enter the date you stopped filling the pool along with the reading off of the meter
  • Further steps may be taken for us to verify a sewer adjustment be given, by sending a service tech to the property to verify there is a pool

Please note that if the above criteria are met, only one sewer reduction adjustment will be given per calendar year.  If you fail to provide any of the information above, your account will not be eligible for a sewer reduction.

 
Pool Sewer Adjustment Request Form 2013.pdf

 

 
 

 

   
    
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